FAQ’s

delivery

We offer both standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-5 business days. Rest assured, we follow each step of the delivery process meticulously—from packaging to dispatch and tracking—to ensure your order arrives safely and on time.

How much does shipping cost?

We are pleased to offer complimentary shipping on all orders. This is our way of ensuring a seamless and luxurious shopping experience from start to finish.

My order is missing a part, what should I do?

If your order arrives incomplete, please contact our customer service team immediately. We will promptly investigate the issue and ensure that any missing items are sent to you as quickly as possible.

I received a defective part, what should I do?

If you receive a defective item, please contact our customer service team right away. We will arrange for a replacement or provide further assistance to resolve the issue promptly. Your satisfaction is our priority.

I received a part that I didn't order.

If you’ve received an item you didn’t order, please get in touch with our customer service team. We’ll help resolve the issue and make sure you receive the correct product.

RETURN & REFUND

What are your shipping options?

We offer a flexible return policy to ensure your satisfaction. You can return items within [X] days of receipt. Items must be unworn, unused, and in their original packaging. Please contact our customer service team to initiate the return process.

How do I return an item?

To return an item, please reach out to our customer service team with your order details. We will provide you with return instructions and a shipping label if applicable. Please ensure the item is packaged securely to avoid any damage during transit.

How long does it take to process a return?

Once we receive your returned item, please allow [X] business days for processing. You will receive a confirmation email once your return has been processed and a refund has been issued.

Will I be refunded for the return shipping costs?

Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a defective item. Please check our return policy for specific details.

How will I receive my refund?

Refunds will be issued to the original payment method used at checkout. Once your return is processed, please allow [X] business days for the refund to reflect in your account.

Can I exchange an item instead of returning it?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement. Contact our customer service team for assistance.

What should I do if my item is defective or not what I ordered?

If you receive a defective item or an incorrect order, contact our customer service with your order number and details. We’ll resolve the issue quickly, offering a replacement or refund as needed. Your satisfaction is our priority.

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