Terms and conditions
Welcome to Raounek. These Terms and Conditions of Sale outline the rules and regulations for purchasing products from our online store. By placing an order, you agree to be bound by these terms. Please read them carefully to ensure you fully understand your rights and obligations.
1. General Provisions
At Raounek, we are committed to delivering luxury and excellence. These terms apply to all purchases made on our website. We reserve the right to update or modify these terms at any time, and it is your responsibility to review them regularly
2. Order Acceptance and Confirmation
When you place an order, you will receive a confirmation email detailing your purchase. This email is not an acceptance of your order; it is a confirmation that we have received it. We reserve the right to refuse or cancel any order at our discretion, including orders that may appear fraudulent or suspicious.
3. Pricing and Payment
All prices listed on our website are inclusive of applicable taxes unless otherwise stated. Prices may vary depending on your region. Payment is required at the time of purchase, and we accept major credit cards, PayPal, and other secure payment methods. Once payment is processed, no changes can be made to your order.
4. Shipping and Delivery
We take pride in ensuring that your order is delivered with care. Our shipping options include standard and express delivery, and the estimated delivery time will be provided at checkout. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or high demand. Raounek is not liable for any delays once your package is with the carrier.
5. Return and Exchange Policy
We strive for your satisfaction. If, for any reason, you are not satisfied with your purchase, you may return or exchange the item within 14 days of receipt. Please refer to our Return Policy page for detailed instructions on how to initiate a return. Items must be returned in their original condition with tags attached. Raounek reserves the right to refuse returns that do not meet these conditions.
6. Product Descriptions
We endeavor to provide accurate and detailed descriptions of our products. However, slight variations in color, texture, or detailing may occur due to the handcrafted nature of our items. Such variations are not considered defects but rather a testament to the uniqueness of each piece.
7. Intellectual Property
All content on our website, including product designs, images, text, and logos, are the intellectual property of Raounek. You may not reproduce, distribute, or use any of this content without our prior written consent.
8. Limitation of Liability
Raounek is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our liability is limited to the total value of the order in question.
9. Governing Law
These terms are governed by and construed in accordance with the laws of the country in which Raounek operates. Any disputes arising from these terms will be resolved in the competent courts of that jurisdiction.
10. Contact Information
For any questions or concerns regarding these Terms and Conditions of Sale, please contact our customer support team at [email address] or [phone number]. We are here to assist you and ensure your shopping experience with Raounek is exceptional.
By making a purchase with Raounek, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Sale. Thank you for choosing Raounek, where Moroccan heritage meets modern elegance.