Privacy policy

At Raounek, we are deeply committed to safeguarding your personal data. We believe in transparency and responsibility when handling your information, ensuring your privacy is respected at every step.

Data Controller

Raounek is the data controller responsible for the processing of your personal data. Should you have any questions or concerns regarding how we handle your data, please contact us at info@raounek.com.

What Data We Collect

We collect information that you provide to us directly through our website or other communication channels. This may include your name, email address, phone number, shipping address, billing details, and order history. We may also collect information about your preferences and browsing behavior on our site through cookies and other tracking technologies.

Why We Collect Your Data

We collect and process your personal data for several reasons:

Order Management: To process, fulfill, and track your orders.
Customer Support: To assist with any inquiries or issues you may have.
Marketing Communications: To keep you informed about our latest products, offers, and events (with your consent).
Website Optimization: To improve your experience on our site by analyzing your preferences and behavior.

Legal Basis for Processing

The legal bases for processing your personal data include:

Contractual Necessity: To fulfill our obligations to you, such as processing your orders.
Legitimate Interests: For business operations and enhancing our services.
Consent: For marketing communications, where you have provided consent.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example:

Account Information: Retained for 3 years after your last activity on your account.
Order Information: Retained for 10 years for accounting purposes..

Data Sharing

Your data may be shared with trusted third parties who assist us in providing our services, such as shipping partners and payment processors. We ensure that these parties uphold the same level of data protection as Raounek.

International Data Transfers

In some cases, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We take all necessary measures to ensure your data remains protected, even when processed internationally.

Your Rights

Under data protection laws, you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to any inaccurate data.
Erasure: Request the deletion of your personal data, where applicable.
Objection: Object to the processing of your data for specific purposes.
Data Portability: Request the transfer of your data to another service provider.
Withdraw Consent: Withdraw your consent for marketing communications at any time.

How to Exercise Your Rights

To exercise any of your rights, please contact us at info@raounek.com . We will respond to your request promptly and in accordance with legal requirements.

Cookies

We use cookies to enhance your experience on our site. Cookies help us understand how you use our website and allow us to personalize your experience. You can manage your cookie preferences through your browser settings.

Data Protection Officer (DPO)

Raounek has appointed a Data Protection Officer to oversee compliance with data protection laws. You can reach our DPO at info@raounek.com for any concerns or inquiries related to your personal data.

Updates to This Policy

This Privacy Policy was last updated on 20/8/2024. We may update this policy from time to time, and any changes will be communicated through this page.

For further information or if you have any questions about our privacy practices, please don’t hesitate to contact us at info@raounek.com. Your trust is of utmost importance to us, and we are committed to ensuring your data is handled with care and respect.