delivery
We offer both standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-5 business days. Rest assured, we follow each step of the delivery process meticulously—from packaging to dispatch and tracking—to ensure your order arrives safely and on time.
We are pleased to offer complimentary shipping on all orders. This is our way of ensuring a seamless and luxurious shopping experience from start to finish.
Yes, you can request a change to your delivery address after placing an order. Please contact our customer service team as soon as possible, and we’ll do our best to update your details before your order is shipped.
If your order arrives incomplete, please contact our customer service team immediately. We will promptly investigate the issue and ensure that any missing items are sent to you as quickly as possible.
If you receive a defective item, please contact our customer service team right away. We will arrange for a replacement or provide further assistance to resolve the issue promptly. Your satisfaction is our priority.
If you’ve received an item you didn’t order, please get in touch with our customer service team. We’ll help resolve the issue and make sure you receive the correct product.
RETURN & REFUND
We offer a flexible return policy to ensure your satisfaction. You can return items within [X] days of receipt. Items must be unworn, unused, and in their original packaging. Please contact our customer service team to initiate the return process.
To return an item, please reach out to our customer service team with your order details. We will provide you with return instructions and a shipping label if applicable. Please ensure the item is packaged securely to avoid any damage during transit.
Once we receive your returned item, please allow [X] business days for processing. You will receive a confirmation email once your return has been processed and a refund has been issued.
Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a defective item. Please check our return policy for specific details.
Refunds will be issued to the original payment method used at checkout. Once your return is processed, please allow [X] business days for the refund to reflect in your account.
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement. Contact our customer service team for assistance.
If you receive a defective item or an incorrect order, contact our customer service with your order number and details. We’ll resolve the issue quickly, offering a replacement or refund as needed. Your satisfaction is our priority.
